This End User License Agreement (the “Agreement”) was last updated January 2025.

Please read this Agreement carefully as Your use of the Platform represents your acknowledgment and agreement to the terms hereof, the Terms and Conditions and Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this End-User License Agreement:

• “Agreement” means this End-User License Agreement that forms the entire agreement between You and the Company regarding the use of the Platform
• “ Platform” means the technology platform of the Company accessed through your web browser or via mobile application.
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to MedicalBridge, LLC.
• “Content” refers to content such as text, images, or other information made available to You, regardless of the form of that content.
• “Device” means any device that can access the Platform such as a computer, a cellphone or a digital tablet.  
• “You” means the individual or group that is accessing or using the Platform or the company, or other legal entity on behalf of which such individual or group is accessing or using the Platform, as applicable.

Acknowledgment

To confirm, Your use of the Platform represents that You are agreeing to be bound by the terms and conditions of this Agreement, the Terms and Conditions, and the Privacy Policy which are incorporated herein by reference. If You do not agree to the terms of this Agreement and do not use the Platform. This Agreement is a legal document between You and the Company, and it governs your use of the Platform made available to You by the Company. Therefore, the Company is solely responsible for the Platform and its content. The Platform is licensed, not sold, to You by the Company for use strictly in accordance with the terms of this Agreement.

License

The Company grants You a revocable, non-exclusive, non-transferable, limited license to use the Platform strictly in accordance with the terms of this Agreement. You may only use the Platform on a Device that You own or control and as permitted by our Terms and Conditions. The license that is granted to You by the Company is solely for your purposes strictly in accordance with the terms of this Agreement.

Information Requested

We collect contact information plus evidence of Your education, experience, reputation, and other credentials. You are required to provide diplomas or certifications of education completion, three letters of endorsement from peers, as many testimonials of their work as possible (At least 15 successful reviews per service), credentials from relevant team members like anesthesiologists or nurses, plus quality and safety credentials from facilities You use to provide your medical services. You will also be required to provide general liability or malpractice insurance plus costs for their services. For facilitators, we require evidence of proficiency in English language plus some local permits and requirements if they are providing transportation services, meal coordination services, aftercare or tourism, general liability insurance, and cost of their services as well.

Service Processes

We reach out to medical providers as part of Our marketing campaigns. Once we coordinate a meeting, we explain the opportunity and present membership plans (See below) to gain visibility, support and build trust. If You decide to make a purchase, We will send You a link for payment and provide service expectations. Membership is valid for one year. We will ask for your consent to keep your payment information on file to renew the membership at the membership expiration date. If You decide cancel the membership, You must notify us 30 days prior to this date.

Once we process payment of the membership and You accept payment terms and acknowledge service level expectations, we set up a follow up meeting to assist them in creating their professional profiles. It is your responsibility to provide all the requested information in the format asked to finalize this process as soon as possible. Once we get all the information, we will obtain your consent to use this information and we will verify your profile against publicly available databases and background checks. We will also review endorsement letters plus testimonials. Once a profile is approved, You are requested to provide pricing for procedures. You may not list more than six related medical services. Additional services require extra profile validation such as testimonials, credentials, facilities evaluations, and letters of endorsement. This will cost an additional $400 for each service added under the premium membership, $250 under the standard, and $100 under the basic. Once this is finalized, You will become a public provider available for the support team.  Follow up meetings are also scheduled to review business performance and opportunities. The frequency of these meetings changes based on the membership package purchased. Quarterly meetings for premium members, two per year for standard and no business reviews for basic. You should also be able to issue payment links to get paid. Premium can start payment processing up to 5 days prior to the customer arrival date, Standard as soon as arrival date and basic as soon as departure date.

Visibility in the platform varies depending on the membership purchased. For members buying the same package, criteria like payment terms chosen, pricing and active time in platform will define placement. For profiles with over 100 reviews with an average of 4.8 stars or above, these data points will supersede the previous criteria. More reviews will mean prioritized placement. We should be allowed to delete reviews from angry customers or that have submitted a formal claim. For facilitators, the process is similar. However, the number of services they post are tied to the membership they buy. Also, payment terms vary based on this. Ultimate can offer any tier service plus get the option to start payment processing up to 5 days before the customer arrival date. Premium can also offer any tier service and get the option to start payment processing on the customer arrival date. Standard can offer any tier service but only can start payment processing at the customer departure date. Finally, basic can only offer tier 1 services and start payment processing at the customer departure date. 

Translation Services

The Company uses basic translation services to support its operations. It is the responsibility of all medical providers and facilitators to ensure that translations are accurate. You should also have your own translation providers.

Billing

Facilitator and medical providers are advised to bill in USD. If You prefer billing using local currency, You agree to assume losses that might arise because of currency fluctuation. You may submit supplemental invoices to offset extra expenses or losses on the patient’s departure date. Medical providers/ facilitators are also not allowed to take payments or offer services outside of the ones initially agreed. Providers are responsible for paying any VAT taxes if required in your country. You authorize the Company to withhold payments in the event that the government tries to obtain payment by the Company. Billing modifications coming from a medical provider will result in cancellation of the service for a customer’s full refund. Medical Providers are responsible for fees incurred to refund.

Fees 

Providers pay a membership fee as set forth below:

Membership Package available		Premium $3000	Standard $1800	Basic – Free
Care Providers	Visibility	Top Tier	After Premium	After premium and Standard
	Support	Email, Chat, and Priority Phone Support	Email and Basic Chat Support	Email
	Fees	Profile Verification $180 + Payment Processing Variable	Profile Verification $180 + Payment Processing Variable	Profile Verification $180 + Payment Processing Variable
	Payment Terms (Excluding consultations which can be processed at any time)	Expedited processing accepted	Processing at customer arrival accepted	Processing at customer departure accepted
Membership Package available		Ultimate $2700	Premium $1800	Standard $900	Basic $300 ONLY for Tier 1 Services
Facilitator	Visibility	Top Tier	Top Tier	After Premium	After premium and Standard
	Support	Quarterly business review plus priority support	Quarterly business review plus priority support	Half and end year business review plus support after priority	No business review and support after premium and standard
	Fees	None	None	6% of every payout	6% of every payout
	Payment Terms (Excluding consultations which can be processed at any time)	Expedite processing accepted for flight and accommodation booking services	Processing accepted for flight and accommodation booking services at customer arrival	Processing accepted at customer departure	Processing accepted at customer departure

Tier 1

Agenda Coordinator

Translator

Tier 2

Transportation

Accommodation

Flight booking

Tier 3

At home after care

Meal plans

Tourism

License Restrictions

You agree not to, and You will not permit others to:

• License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the Platform or make the Platform available to any third party.
• Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of the Company or its affiliates, partners, suppliers or the licensors of the Platform.

Intellectual Property

The Platform, including without limitation all copyrights, patents, trademarks, trade secrets and other intellectual property rights are, and shall remain, the sole and exclusive property of the Company. The Company shall not be obligated to indemnify or defend You with respect to any third-party claim arising out of or relating to the Platform. To the extent the Company is required to provide indemnification by applicable law, the Company shall be solely responsible for the investigation, defense, settlement, and discharge of any claim that the Platform or your use of it infringes any third-party intellectual property rights.

Modifications

The Company reserves the right to modify, suspend or discontinue, temporarily or permanently, the Platform, with or without notice and without liability to You.

Updates

The Company may from time to time provide enhancements or improvements to the features/functionality of the Platform, which may include patches, bug fixes, updates, upgrades and other modifications. Updates may modify or delete certain features and/or functionalities of the Platform. You agree that the Company has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the Platform to You. You further agree that all updates or any other modifications will be (i) deemed to constitute an integral part of the Platform, and (ii) subject to the terms and conditions of this Agreement.

Maintenance and Support

The Company provides maintenance or support for the use of the Platform. To the extent that any additional maintenance or support is required by applicable law, the Company shall be obligated to furnish any such maintenance or support.

Term and Termination

The Company may from time to time provide enhancements or improvements to the features/functionality of the Platform, which may include patches, bug fixes, updates, upgrades and other modifications. Updates may modify or delete certain features and/or functionalities of the Platform. You agree that the Company has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the Platform to You. You further agree that all updates or any other modifications will be (i) deemed to constitute an integral part of the Platform, and (ii) subject to the terms and conditions of this Agreement.

Indemnification

You agree to indemnify and hold the Company and its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (if any) harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your: (a) use of the Platform; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.

No Warranties

The Platform is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Platform, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Platform will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected. Without limiting the foregoing, neither the Company nor any of the company’s medical providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Platform, or the information, content, and materials or products included thereon; (ii) that the Platform will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Platform; or (iv) that the Platform, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components. Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law. To the extent any warranty exists under law that cannot be disclaimed, the Company shall be solely responsible for such warranty.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount of $100.00. To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Platform, third-party software and/or third-party hardware used with the Platform, or otherwise in connection with any provision of this Agreement), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to You.

Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Product Claims

The Company does not make any warranties concerning the Platform. To the extent You have any claim arising from or relating to your use of the Platform the Company is responsible for addressing any such claims, which may include, but not limited to: (i) any product liability claims; (ii) any claim that the Platform fails to conform to any applicable legal or regulatory requirement; and (iii) any claim arising under consumer protection, or similar legislation.

 United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

 Changes to this Agreement

The Company reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at the sole discretion of the Company. By continuing to access or use the Platform after any revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, You are no longer authorized to use the Platform.

 Governing Law

The laws of the State of Tennessee, excluding its conflicts of law rules, shall govern this Agreement and your use of the Platform. Your use of the Platform may also be subject to other local, state, national, or international laws.

 Entire Agreement

The Agreement, the Terms and Conditions and the Privacy Policy constitute the entire agreement between You and the Company regarding your use of the Platform and supersedes all prior and contemporaneous written or oral agreements between You and the Company.

Contact Us

If you have any questions about this Agreement, You can contact Us:

• By visiting this page on our website: www.medicalbridgecare.com
• By sending us an email: support@medicalbridgecare.com