This Consumer End User License Agreement (the “Agreement”) was last updated January 2025.

 

Please read this Agreement carefully as Your use of the Platform represents your acknowledgment and agreement to the terms hereof, the Terms and Conditions and Privacy Policy.

 

Interpretation and Definitions

Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

 

For the purposes of this End-User License Agreement:

 

• “Agreement” means this End-User License Agreement that forms the entire agreement between You and the Company regarding the use of the Platform.

 

• “Platform” means the technology platform of the Company accessed through your web browser or via mobile application.

  

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to MedicalBridge, LLC.

 

• “Content” refers to content such as text, images, or other information made available to You, regardless of the form of that content.

 

• “Device” means any device that can access the Platform such as a computer, a cellphone or a digital tablet.  

 

• “You” means the individual that is accessing or using the Platform or the company, or other legal entity on behalf of which such individual is accessing or using the Platform, as applicable.

 

Acknowledgment

 

To confirm, Your use of the Platform represents that You are agreeing to be bound by the terms and conditions of this Agreement, the Terms and Conditions, and the Privacy Policy which are incorporated herein by reference. If You do not agree to the terms of this Agreement and do not use the Platform. This Agreement is a legal document between You and the Company, and it governs your use of the Platform made available to You by the Company. Therefore, the Company is solely responsible for the Platform and its content. The Platform is licensed, not sold, to You by the Company for use strictly in accordance with the terms of this Agreement.

 

License

 

The Company grants You a revocable, non-exclusive, non-transferable, limited license to use the Platform strictly in accordance with the terms of this Agreement. You may only use the Platform on a Device that You own or control and as permitted by our Terms and Conditions. The license that is granted to You by the Company is solely for your purposes strictly in accordance with the terms of this Agreement.

 

Fees

 

Our fees are set forth as per the chart below. We use these fees to cover operating expenses such as paying our support team, updating the platform, expanding internationally, and conducting background and verification checks.

 

MedicalBridge One-time Connection fees	Amount
Engaging with a Provider for Diagnostics or Cosmetics	$                          200
Engaging with a Provider for treatment other than Diagnostics or Cosmetics	$                          600
Engaging with a Facilitator	$                          200

 

 

 

 

Services Process

 

As a result of personal search or paid marketing campaigns like social media, google adds, YouTube commercials, and streaming ads, You will be directed to the Platform to gain general information related to benefits, practices, costs and risks associated with getting medical treatment plus traveling, prior to scheduling an initial consultation with one of our team support members. When scheduling the consultation, You will be asked to provide contact information and we will obtain your consent to use this data for marketing purposes. You will also be provided with a chat or email for general questions prior to scheduling a consultation.

 

During a consultation, You will be asked certain questions regarding Your medical interests, the country You desire to visit, and Your availability. We will NOT request or obtain in any fashion any personal health information. You will then be provided with a list of medical providers that meet those criteria plus the results of the verification checks, practices, reviews and costs. At this point, You will be directed to schedule a consultation with the medical provider of your choice.  If you choose to accept the service, you will need to pay our fee for being connected with the selected provider. A payment link will be provided, and upon confirmation of payment, you will receive confirmation of the appointment along with the provider’s contact details. The provider may also request payment for their consultation, and they will offer payment options accordingly. Once the payment is confirmed, the provider will confirm the meeting.

 

In consultation with a medical provider, there will be a translator on the call if necessary. A general discussion about the procedure and general practices will be provided but no medical advice is provided at this time. At the end of this call, if You desire to accept the service of the chosen medical provider, the provider will provide details for payment of the procedure’s cost in full. You will also receive a list of lab work or tests from the medical provider that You will need to provide prior to scheduling any travel, plus other recommendations prior to being treated. This information should be provided no more than 60 days after the consultation date. The medical provider will review and approve travel or cancel services. If this occurs, you might get a refund as per the providers’ policy.

 

We recommend purchasing the services of facilitators to make your experience easier. This service is completely optional but again highly recommended. If You choose to accept, You will pay a fee to connect with the facilitator of your choice and receive a payment link. After payment confirmation, You will get the appointment details and contact information. The facilitator may also request a consultation fee and provide payment options. Once payment is confirmed, the meeting will be set. If we get no notification to opt out of this service, we will still schedule a consultation with a facilitator assuming most of our customers only speak English and they will require the assistance of a translator for safety. If it gets to this, we will use payment information on file to collect our fee. In this consultation, You and the facilitator collaborate on goals, objectives and services which may include translation services, flight booking assistance, accommodation booking assistance, domestic transportation, apportionment agenda coordination, meal plan coordination, in house after care services, and tourism. Once the package is created, if You desire to accept the service of the chosen facilitator, You will get details for payment of the package’s cost in full.

 

10 days prior to your departure date, You will be provided with final recommendations before travel plus any additional items obtained. After arrival, if the medical assessment is approved by the medical provider, treatment and after care will be coordinated based upon your services selection. Prior to your departure date, there will be a final assessment of health and recovery to confirm release. After You return home, You will meet with the medical provider via virtual calls for checkups and the sharing of general recommendations and practices. You acknowledge and accept that You assume all risks of complications that might arise post procedure. It is highly recommended that You carry health and travel insurance in case of emergency. You also assume all risks in the event medical advice is not followed.

 

Translation Services

 

The Company uses basic translation services to support its operations. It is Your responsibility in addition to that of all medical providers and facilitators to ensure that translations are accurate. You should also have your own translation providers.

 

Payment

 

You are responsible for paying any of our invoices on the same day or the following day if they are issued after 5 pm CT. All invoices are issued in USD. You are responsible for paying provider/facilitator fees according to their payment terms.

 

 

 

 

 

 

Cancellation Policy

 

Refunds Policy	MedicalBridge Fees	Provider/Facilitator Fees
Cancelation more than 30 days prior	Nonrefundable	100%
30 days to 16 days prior		95%
15 days to 5 days prior		90%
less than 5 days prior		As per provider policy

 

Consultation fees are non-refundable. Cancellation refunds for bookings on flights and accommodation is per the provider policy. Modifications to reservations are the responsibility of the requestor as well as fees incurred to modify those. No modifications can be made less than 5 days to the travel date which will result in cancelation using the above chart. Modifications requested by service seekers will be processed according to the provider’s policy. Cancellations initiated by service seekers will be handled in accordance with the chart provided above. In cases where modifications or cancellations are made by providers, the service will be canceled, resulting in a full refund for the customer. Providers will be responsible for all fees associated with processing the refund. We, as Platform, want to be able to cancel services at any time if we find it more beneficial for all parties. Also, in case of force majeure. In that case, we will refund 100% of our fees to customers.

 

 

License Restrictions

 

You agree not to, and You will not permit others to:

 

• License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the Platform or make the Platform available to any third party.

 

• Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of the Company or its affiliates, partners, suppliers or the licensors of the Platform.

 

Intellectual Property

 

The Platform, including without limitation all copyrights, patents, trademarks, trade secrets and other intellectual property rights are, and shall remain, the sole and exclusive property of the Company. The Company shall not be obligated to indemnify or defend You with respect to any third-party claim arising out of or relating to the Platform. To the extent the Company is required to provide indemnification by applicable law, the Company shall be solely responsible for the investigation, defense, settlement, and discharge of any claim that the Platform or Your use of it infringes any third-party intellectual property rights.

 

Modifications

 

The Company reserves the right to modify, suspend or discontinue, temporarily or permanently, the Platform, with or without notice and without liability to You.

 

Updates

 

The Company may from time to time provide enhancements or improvements to the features/functionality of the Platform, which may include patches, bug fixes, updates, upgrades and other modifications. Updates may modify or delete certain features and/or functionalities of the Platform. You agree that the Company has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the Platform to You. You further agree that all updates or any other modifications will be (i) deemed to constitute an integral part of the Platform, and (ii) subject to the terms and conditions of this Agreement.

 

Maintenance and Support

 

The Company provides maintenance and support for the use of the Platform. To the extent that any additional maintenance or support is required by applicable law, the Company shall be obligated to furnish any such maintenance or support.

 

 

Term and Termination

 

This Agreement shall remain in effect until terminated by You or the Company. The Company may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice. This Agreement will terminate immediately, without prior notice from the Company, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by providing notice to the Company to restrict your online access, deleting the Platform and all copies from all of Your devices, and discarding all printed materials related to the Platform. Upon termination of this Agreement, You shall cease all use of the Platform and delete all copies of the Platform from your Device. Termination of this Agreement will not limit any of the Company’s rights or remedies at law or in equity in case of breach by You (during the term of this Agreement) of any of your obligations under the present Agreement.

 

Indemnification

 

You agree to indemnify and hold the Company and its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (if any) harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your: (a) use of the Platform; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.

 

No Warranties

 

The Platform is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Platform, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Platform will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected. Without limiting the foregoing, neither the Company nor any of the company’s medical providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Platform, or the information, content, and materials or products included thereon; (ii) that the Platform will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Platform; or (iv) that the Platform, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components. Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law. To the extent any warranty exists under law that cannot be disclaimed, the Company shall be solely responsible for such warranty.

 

Limitation of Liability

 

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount of $100.00. To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Platform, third-party software and/or third-party hardware used with the Platform, or otherwise in connection with any provision of this Agreement), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to You.

 

Severability

 

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

 

Waiver

 

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

 

Product Claims

 

The Company does not make any warranties concerning the Platform. To the extent You have any claim arising from or relating to your use of the Platform, the Company is responsible for addressing any such claims, which may include, but not limited to: (i) any product liability claims; (ii) any claim that the Platform fails to conform to any applicable legal or regulatory requirement; and (iii) any claim arising under consumer protection, or similar legislation.

 

United States Legal Compliance

 

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

 

Changes to this Agreement

 

The Company reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at the sole discretion of the Company. By continuing to access or use the Platform after any revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, You are no longer authorized to use the Platform.

 

Governing Law

 

The laws of the State of Tennessee, excluding its conflicts of law rules, shall govern this Agreement and your use of the Platform. Your use of the Platform may also be subject to other local, state, national, or international laws.

 

Entire Agreement

 

The Agreement, the Terms and Conditions and the Privacy Policy constitute the entire agreement between You and the Company regarding your use of the Platform and supersedes all prior and contemporaneous written or oral agreements between You and the Company.

 

Contact Us

 

If you have any questions about this Agreement, You can contact Us:

 

• By visiting this page on our website: www.medicalbridgecare.com
• By sending us an email: support@medicalbridgecare.com.